What we did

• Mapped end-to-end workflows: intake → triage → execution → reporting → reuse
  
  
• Standardized how information is stored, tagged, and retrieved to reduce rework
  
  
• Automated repetitive coordination (handoffs, approvals, reminders, status visibility)
  
  
• Built micro-app style utilities inside the collaboration environment to support fast operations
  
  
• Created light reporting structures so leadership could see throughput, bottlenecks, and capacity signals

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What changed

• Cleaner request flow and clearer ownership
  
  
• Less duplicated work and fewer “lost” tasks
  
  
• Faster cycle time from request to output
  
  
• Higher internal confidence because process was visible and repeatable
  
  
• Better reuse of insights because information stopped being scattered

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Bottom line

YouGov gained a workflow system that protected speed and quality as volume grows.

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